Terms & Conditions
Terms and Conditions
HOMEBIRD TERMS & CONDITIONS
Choosing a piece of furniture such as a sofa is not an easy decision. It will probably represent the largest item of household expenditure and its purchase needs to be fully considered -
You need to carefully consider all these points before placing an order. If at all possible we strongly advise that you visit our Altrincham, Cheadle Hulme or Wilmslow stores as you can then view and try the Sofas and other furniture pieces on display.
When you confirm your order for a sofa and we take your payment you are entering into a binding contract for a bespoke item of furniture and that contract cannot be cancelled without charge. Accordingly the suitability of the product is your responsibility. However we allow 7 days for you to change your order or cancel it entirely when a full refund will be made. It is also your responsibility to ensure that your new furniture will fit into your home.
In the very unlikely event your furniture has an inherent defect in its design, material and workmanship then Homebird will either repair or replace the defective work or provide a full refund in respect of the defective item providing you notify us at the earliest possible opportunity and in no event after 6 months from the date of delivery.
If simply you have ordered the wrong product or don't like it or indeed there is no way the product can be installed in your home then if you return the product in its packaging at your cost we will refund 50% of the order value. This is on the proviso that you have not used the product or damaged it in anyway whatsoever and that you allow us to inspect the product to so confirm.
Before placing your order for a sofa we will give an estimated lead time which is usually from 6 to 8 weeks. We then commission our logistics company to contact you personally to arrange a specific delivery date and time range. Delivery will be charged at £60 for online sofa and armchair orders. Please note that an extra charge will be made for delivery to the Highlands and Islands of Scotland, the Channel Isles and other remote locations. Homebird cannot be liable for any delay in delivery howsoever caused but it will use all reasonable endeavours to assist delivery.
If you are placing your order via the web and cannot visit any of our stores then under the distance selling regulations you have 14 days to return the product but you must notify us in writing/e-mail in the period immediately after the delivery date. From that date until the product is returned you cannot make normal use of the product. Until returned the product remains in your ownership and it is your responsibility to keep it in 'new condition' by protecting and maintaining the product during that period. However the return of the product in such circumstances is your responsibility and must be sent to the distribution centre or nearest Homebird store. Please insure you inspect the goods before signing the delivery acceptance form. Any physical damage must be reported or we cannot accept responsibility for replacing any damaged product.
In placing an order via the web then you warrant you are resident in the UK, are over 18 and legally capable of entering into binding contracts and that you accept these terms and conditions.
Images, photographs and specifications are presented in good faith may not precisely match the delivered product itself.
These terms and conditions shall be governed by English Law
Considerations before ordering
1. Will my piece of furniture fit?
No one wants a piece of furniture that will completely dominate a room no matter how gorgeous that piece is. We often recommend to our customers that they place a footprint of the piece of furniture in newspaper/cardboard on their floor to check that there is enough room to comfortably move around once the piece is in position – for example; make sure that the chaise end of a sofa is positioned correctly (either left or right) for the orientation of your room.
2. Is there ample space to get my piece of furniture into the room? Remember: it is your responsibility to ensure adequate access for delivery.
3. Is there enough space to fit the furniture through doors and corridors?
4. Is there adequate room in halls, stairwells and lifts to facilitate delivery?
5. Is it the right colour? – we are happy to send out colour swatches free of charge. All our colours are fairly neutral and can be teamed up with contemporary paint colours/fabrics.
6. How do I clean my Homebird furniture?
7. What guarantees do I have?
8. Are there any special instructions you would like to give to our delivery partner, for example; dos and don'ts?